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Support Ticket Automation
Rule-based webhook pipeline that auto-classifies tickets and escalates the hard ones to ClickUp with full context.
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sevandri.com/demos/support-ticket-automation
Overview
A webhook-driven intake pipeline intercepts every ticket before it reaches a human. A layered rule engine classifies by type, urgency, and account tier — standard-pattern tickets are resolved automatically, while ambiguous or high-priority ones escalate to ClickUp with channel, history, and a suggested resolution path. Over 40% of volume is now handled without a human.
Built with
WebhooksClickUpRule Engine