Call Intelligence Platform
Multi-tenant call-intelligence platform for 20+ dental clinics, automatically scoring 100% of inbound calls without any manual review.
100%
Call Visibility
0
Manual Reviews
Eliminating Operational Blind Spots
Front-desk performance is one of the biggest levers on clinic revenue, but manually auditing thousands of inbound calls is slow, expensive, and inconsistent between reviewers. The client needed a central system capable of analysing patient interactions without human involvement — turning raw call data into measurable growth levers across all locations.
Multi-Tenant Call Intelligence Infrastructure
Built a large-scale multi-tenant call-intelligence platform serving 20+ dental practices. The system ingests every inbound call directly from GoHighLevel into a real-time dashboard powered by 16+ data tables and 22+ API modules. Call transcription and scoring are handled end-to-end by AI using Google Gemini, with no manual step between call receipt and scored output.
Precision Scoring & Automated Reporting
Every patient interaction is automatically evaluated against an 8-step scoring framework, surfacing critical metrics including booking rate, call volume, missed vs. answered ratios, and human vs. AI handling comparisons. The result: 100% call monitoring with zero manual reviews. Daily performance reports are delivered automatically across three integrated channels — SMS, email, and an internal dashboard.
Answered vs Missed
Booking Rate
| Period | Calls | Booked | Rate |
|---|---|---|---|
| Week 1 | 412 | 168 | 41% |
| Week 2 | 389 | 171 | 44% |
| Week 3 | 455 | 210 | 46% |
Gemini 8-Step Scoring