AI Voice Booking Agent
Deployed a 24/7 natural language booking agent across 5 clinic locations, handling CRM lookups, rescheduling, and new appointments end-to-end.
0
Missed Calls
24/7
Coverage
After-Hours Revenue Walking Out the Door
Across 5 clinic locations, a significant portion of incoming calls arrived outside front-desk hours — lunch breaks, evenings, and weekends. These calls went to voicemail, and a large fraction of patients did not leave a message or call back. Each missed call was a missed booking. Staff were also spending disproportionate time on routine scheduling calls during peak hours, reducing availability for in-clinic patients.
Aria: A Voice Agent with Full CRM Access
Deployed an AI voice agent — named Aria — across all 5 clinic phone lines. Aria handles natural language conversations end-to-end: she looks up patient records in GoHighLevel, checks practitioner availability in real time, books new appointments, and processes reschedule and cancellation requests. The agent understands clinic-specific terminology, appointment types, and patient preferences. Escalation to a human is available on request.
Zero Missed Calls Across All Locations
Since deployment, every call across all 5 locations is answered — regardless of time. Aria independently handles the majority of routine scheduling calls, freeing front-desk staff to focus on in-clinic patient experience. The clinics have recovered bookings that would previously have been lost to after-hours voicemail, and staff report a measurable reduction in phone-related context switching during busy periods.